Customer Service Software

Essentially, customer service software describes a single point from which the whole buying journey can be managed. As well as allowing you to smoothly onboard new clients, it also facilitates simple organisation and rapid customer support request responses. This enables you to grow and ensures high levels of customer satisfaction.

The majority of types of this kind of software are designed to solve a specific problem, however, Service Hub is unlike any other in the end-to-end functionality that it offers. With features that are well-suited for cross-selling, up-selling and on-boarding, Service Hub allows easy control from a single dashboard.

Absolutely! There are in excess of 940 custom integrations available at HubSpot’s App marketplace. Whether talking about Facebook Messenger or SurveyMonkey, all it takes is a few clicks to connect up all your favourite tools with the platform. This means you can spend more time serving your customers and less of it switching between each tool.

No, you don’t. This is largely due to contextual guidance and automation that’s built into the platform. This means you can start growing your service operations in mere minutes, rather than weeks and months! If you do require more advanced expertise, we work with a range of solutions partners who offer specialised advice to empower you to get everything possible from HubSpot.

Sure, we’re here to help! We can provide you with a tailored onboarding plan, with technical experts able to assist you with setup. Regardless of whether you’re on a paid or free plan, your entire team also gets access to HubSpot Academy training, a comprehensive knowledge base and community forums.

Our award-winning support team is always available to answer any technical queries that you might have. Experiencing issues getting your team set up? Just can’t get your head around the steps involved in creating a sequence? Don’t worry! As a Service Hub Starter user, you’ll get email & chat support, whereas with Enterprise & Professional users get round-the-clock phone support too. When dealing with particularly complicated configurations, businesses also get access to 5,000+ HubSpot partners.

Actually, no, there’s no catch and you absolutely don’t have to sign up to a free trial. Not only do you not have to use a credit card to get started using HubSpot’s customer service and CRM tools, but they’re free for as long as you need them. The only time you’ll start paying is when you grow and require the additional features provided by our premium plans. It truly does grow as you do. Discover more about how to enjoy these free CRM & customer service features.

Service Hub is known for its power, but also for its ease of use. However, that’s far from all, as businesses soon discover the many features it offers for upselling, cross-selling and onboarding. Its end-to-end capabilities are second to none, providing personalised and contextualised customer interactions at every point of the buyer’s journey. Additionally, Service Hub offers the winning functionality of HubSpot’s CRM and is able to be easily integrated with any of HubSpot’s other hubs (Sales Hub, Marketing Hub, Operations Hub etc…). This means that your whole team is able to get the same 360 degree customer view and with 875+ custom integrations available, you get everything you could possibly need in a single, intuitive platform.

100% it can, yes. HubSpot provides native Salesforce integration for Professional & Enterprise users that’s super-easy to install and operate. Also offered are integrations suitable for a wide range of CRM platforms via our App Marketplace.

All these elements make up the complete HubSpot CRM platform, with each one able to be used in isolation or together with the others. There’s some real magic that happens when they’re combined too, with all data being automatically shared between them all. This allows you to track the whole buyer journey from the first time they visit your website to completed purchase and beyond.

All customer relationships are started via marketing and sales, but that’s not always where they develop. Using customer service, your teams are able to transform issues into new business opportunities and use the experience to strengthen relationships.

Service Hub makes the onboarding process so much smoother, promoting flexible service and allowing you to delight customers and grow as a result. When everyone is working from the same platform, those who need it get a complete view of all previous interactions with other departments in your organisation - making the provision of a powerful, personalised experience much easier.

Getting up and running is completely free and when you’re ready for the features provided by our premium packages, you can upgrade to our Professional and Enterprise editions! This allows you to scale your operation when it’s right for you and only start paying when it’s time.

Believe it or not, unlike others that might take months, Service Hub often takes mere minutes. The onboarding process happens from within the app and has integrated contextual guidance and automation. Whichever package you’re using, it’s also possible to get a specialist to help guide you along the journey, so you’re not on your own!